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Frequently Asked Questions

At Peacock Collision Center we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 843-645-5500.

Yes, if you have purchased rental coverage on your insurance policy. This can be added by talking to your insurance agent. If you are hit by someone else and it is deemed their fault, their insurance may provide rental for a specific period of time. If you need temporary transportation, we can arrange that for you.

We provide a written warranty for the repairs as long as you own the vehicle.

We will be in contact with you regularly to update you on the status of your repair. Once completed, you will be notified by phone that your vehicle is ready. We’re here to help if you have any questions or concerns.

No. The old practice used to be to get three estimates, which no longer needed. Just bring your vehicle to our facility for a free estimate and we take care of the rest. We deal directly with your insurance company, on your behalf, once a claim is filed.

No. You can have your vehicle repaired at any shop of your choice.

Unfortunately, the cost of repairing the vehicle is more than the actual cash value when it is declared a “total loss.” When that occurs your vehicle will not be repaired. Our dealership family will be happy to assist you with next steps.

We make every effort to completely asses needed repairs on the initial estimate. When hidden damage is identified during the repair, a member of our Peacock Collision Center team will contact you and the insurance company and obtain authorization to pay for all supplemental damages.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle during the repair process. The initial timeline may change if supplemental damages are found.